TALENTTECH

Refund Policy

Thirty days to change your mind about a new subscription. Below is exactly how that works, and what happens with project work.

Last updated: 2 August 2026

1. Who this applies to

This policy covers purchases from TALENTTECH LLC, including subscriptions to our compensation analytics, community and job search platforms. Payments are processed by Paddle.com Market Limited, which acts as the merchant of record for those transactions. Paddle handles billing, tax and refunds on our behalf, following the policy on this page.

2. Thirty-day refund window

If you are not satisfied with a new subscription, you can request a full refund within 30 days of the first payment. You do not need to explain why. We ask for the reason because it helps us, but a refund does not depend on your answer.

The window runs from the date of the first successful payment on a new subscription, not from the date you started using the platform.

3. Renewals

Renewal payments are outside the 30-day window. We send a reminder before an annual subscription renews, and you can cancel at any point before that date to avoid the charge.

If a renewal was charged by mistake, for example because a cancellation did not register or you were billed twice, contact us and we will refund it in full regardless of the date.

4. Cancelling

You can cancel a subscription at any time. Access continues until the end of the paid period, and we do not pro-rate a partial period back to you unless you are inside the 30-day window described above. Cancelling stops future renewals; it is not itself a refund request.

5. Project work and custom development

Custom development, including HRM builds and AI engineering, is not sold by subscription and is not covered by the 30-day window. That work is governed by the signed agreement for the project, which sets out the stages, what is delivered at each one, and the terms for stopping early.

As a rule: work already completed and delivered is payable, and any amount paid in advance for stages not yet started is returned if either side ends the project.

6. When we may decline a refund

A request may be declined if:

  • the 30-day window has passed and the payment is not a billing error;
  • the account was suspended for a breach of our Terms of Service;
  • the same customer has already taken a refund on the same product and subscribed again;
  • the purchase was made through a reseller or under a separate negotiated contract, in which case that contract governs.

If we decline, we will say which of these applies and why.

7. Your statutory rights

Nothing here limits rights you have under applicable consumer law. Where local law gives you a stronger right to withdraw or to a refund, that law applies and this policy does not reduce it.

8. How to request a refund

Email [email protected] from the address on the account, or use the receipt link from Paddle. Include the order or receipt number if you have it.

We reply within two business days. Approved refunds are issued to the original payment method. The money usually appears within five to ten business days, depending on your bank or card issuer.

Contact

TALENTTECH LLC
Email: [email protected]
Phone: +374/44/150533
Armenia, remote worldwide

For billing questions on a Paddle receipt you can also contact Paddle support directly using the link on the receipt.

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